Monitor Page

TABLE OF CONTENTS

• Overview
• Batch statuses
• Progress stepper
• Find and filter batches
• Retry, recover, or delete
• Export and support

Overview

Use the Monitor page to:

• see all current batches

• check batch status at a glance

• open a batch and review its progress

• refresh the list to see the latest updates

• retry or delete failed batches when available

• export batch data to Excel

You can sort and filter the table by column to find the batches you need more quickly...

Batch statuses

The Status column shows where a batch is in the process. Depending on the batch and your workflow, you may see these statuses:

• Uploading — ARC is uploading the batch.

• Upload Failed — The upload did not complete. Retry the batch first. If the problem continues, use the support option available in ARC or contact support.

• Queued — The upload is complete and the batch is waiting for transfer.

• Transferring — The batch is being transferred to the destination system.

• Transferred — The batch transfer finished successfully.

• Transfer Failed — The batch did not complete transfer successfully.

If a batch does not reach Transferred, review the progress stepper and available actions to decide what to do next.

Progress stepper

Select a batch status to open the progress stepper. The progress stepper shows each stage of the batch process so you can quickly see what has completed, what is currently happening, and where a problem occurred.

The stepper may show stages such as:

• In Process

• Uploading

• Queued

• Transferring

• Transferred or Transfer Failed

ARC also shows transfer results in the batch audit trail, making it easier to confirm when a batch was transferred or when transfer failed.

Find and filter batches

You can narrow the list in several ways:

• use the filter row under each column

• filter by Status, including selecting more than one status

• filter by Created Date using an exact date or date range

• use the status chips at the top of the page for quick filtering

• select Refresh to reload the latest batch information

Retry, recover, or delete

For failed batches, ARC may provide actions such as Retry, Retry Save, Batch Recovery, or Delete.

• Use Retry when an upload or transfer needs another attempt.

• Use Retry Save for an upload failure when that option is available.

• Use Batch Recovery to recover pages from the local scan folder when a batch has upload-related issues.

• Use Delete only when the batch is no longer needed.

In newer ARC versions, upload failure messages give clearer guidance and may direct you to retry first before contacting support.

Export and support

Use Export Excel to download batch data from the Monitor page. Recent updates improved export reliability so the Batch Monitor export returns the expected results more consistently.

If you still need help, open Help in ARC and use Contact Us, or Create a support ticket: https://support.efoqa.com/a/tickets/new.