Monitor Page

TABLE OF CONTENTS

• Overview
• Batch statuses
• Progress stepper
• Find and filter batches
• Retry, recover, or delete
• Export and support

Batch statuses

The Status column shows where a batch is in the process. Depending on the batch and your workflow, you may see these statuses:

• Scanning

• Saved

• Uploading — ARC is uploading the batch to GE server. Please ensure you have a stable internet connection and do not close the browser until the process is finished.

• Upload Failed — Retry the batch first. If the problem continues, use the support option available in ARC or contact support.

• Queued — The upload is complete and the batch is waiting for transfer.

• Transferring — The batch is being transferred to the destination system (RMS/ATS).

• Transferred — The batch transferred successfully.

• Transfer Failed — Retry the batch first. If the problem continues, use the support option available in ARC or contact support.

If a batch does not reach Transferred, review the progress stepper and available actions to decide what to do next.

Progress stepper

Select a batch status to open the progress stepper. The progress stepper shows each stage of the batch process so you can quickly see what has completed, what is currently happening, and where a problem occurred.

ARC also shows transfer results in the batch audit trail, making it easier to confirm when a batch was transferred or when transfer failed.

Find and filter batches

You can sort and filter the table by column to find the batches you need more quickly, by several ways:

• use the filter row under each column

• filter by Status, including selecting more than one status

• filter by Created Date using an exact date or date range

• use the status chips at the top of the page for quick filtering by status

• select Refresh to reload the latest batch information to see the latest Transferred status

Delete

Use Delete only when the batch is no longer needed.

Export

Use Export Excel to export batch data from the Monitor page.

Support

If you still need help, open Help in ARC and use Contact Us, or Create a support ticket: https://support.criticaltech.com/support/tickets/new